Customers will frequently ask us questions that can best be answered by financiers. Most commonly, this is questions about credit decisions (such as request to update a credit check result or expiration date, or when a manual credit review will be completed–note we can always help a customer determine the credit status of a homeowner or other questions about how to use the tool) or questions about milestone payments (such as when they can expect to be paid for a milestone or what documentation is still needed for milestone approval–again, we can always help them determine the approval status of a milestone, but we can't answer questions about payment amount, payment timing, or specific documentation requests from financier).
...
FinancierName Team, please find the original request below.
Thanks all!
Best,
YourName
Insert copy of customer's original email
Below is the list of integrated financiers and their contractor-facing contact information:
Financier | Phone | Other Resources or Notes | |
|---|---|---|---|
Sunlight Financial (SLF) | support@sunlightfinancial.com | (888) 850-3359 | Support hours: Mon-Fri: 9.00 am - 12.00 am ET, Sat: 10.00 am - 8.00 pm ET, Sun: Closed |
Lifestyle (LEF) | support@lifestlyeenergy.com | (855) 533-5848 | |
Renew Financial (RF) | info@renewfinancial.com | 844-RENEWFI | |
PACE Funding (PF) | underwriting@pacefunding.com | (844) 873-7223 | |
Ygrene | customerservice@ygrene.com | (866) 634-1358 | |
LoanPal | (they prefer phone number, no email provided) | (844) 910-0111 | |
Omnidian | support@omnidian.com | (855) 685-1067 | |
HDMC | operations@hdmcap.com | none provided | FOR URGENT ISSUES ONLY: Gabriel Salcedo, Operations Manager, 619-471-4168, gabrielsalcedo@hdmcap.com |
Sunnova | customerservice@sunnova.com | (866) 786-6882 | Support hours: Mon-Fri: 7.00 am - 12.00 am CT, Sat: 7.00 am - 7.00 pm CT, Sun: 12:00 pm - 12:00 am CT |
Neiram/HeartBeat | They are working on hiring our a support team. For now they can go to Neidy Castro,. | ||
Renovate America (Benji) | (844) 866-4376 | Current Hours: Mon-Fri 7 am – 9 pm, Sat 8 am – 8 pm, Sun 8:30 am – 5 pm | |
Green Think Energy (GTE) | We should direct customers to reach out to them for any project-specific questions. | ||
Swell Financing | Swell Energy | We should direct customers to this email for all non-Sighten software requests. For instance if there is a bug, Sighten should handel this. If there is a |