Customers will frequently ask us questions that can best be answered by financiers. Most commonly, this is questions about credit decisions (such as request to update a credit check result or expiration date, or when a manual credit review will be completed–note we can always help a customer determine the credit status of a homeowner or other questions about how to use the tool) or questions about milestone payments (such as when they can expect to be paid for a milestone or what documentation is still needed for milestone approval–again, we can always help them determine the approval status of a milestone, but we can't answer questions about payment amount, payment timing, or specific documentation requests from financier).
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| Financier | Phone | Other Resources or Notes | |
|---|---|---|---|
| Sunlight Financial (SLF) | support@sunlightfinancial.com | (888) 850-3359 | Support hours: Mon-Fri: 9.00 am - 12.00 am ET, Sat: 10.00 am - 8.00 pm ET, Sun: Closed |
| Lifestyle (LEF) | support@lifestlyeenergy.com | (855) 533-5848 | |
| Renew Financial (RF) | info@renewfinancial.com | 844-RENEWFI | |
| PACE Funding (PF) | underwriting@pacefunding.com | (844) 873-7223 | |
| Ygrene | customerservice@ygrene.com | (866) 634-1358 | |
| LoanPal | (they prefer phone number, no email provided) | (844) 910-0111 | |
| Omnidian | support@omnidian.com | (855) 685-1067 | |
| HDMC | operations@hdmcap.com | none provided | FOR URGENT ISSUES ONLY: Gabriel Salcedo, Operations Manager, 619-471-4168, gabrielsalcedo@hdmcap.com |
| Sunnova | customerservice@sunnova.com | (866) 786-6882 | Support hours: Mon-Fri: 7.00 am - 12.00 am CT, Sat: 7.00 am - 7.00 pm CT, Sun: 12:00 pm - 12:00 am CT |
| Neiram/HeartBeat | ramirezneidy@gmail.com | They are working on hiring our a support team. For now they can go to Neidy Castro,. | |
| Renovate America (Benji) | benji@renovateamerica.com | (844) 866-4376 | Current Hours: Mon-Fri 7 am – 9 pm, Sat 8 am – 8 pm, Sun 8:30 am – 5 pm |
| Green Think Energy (GTE) | design@greenthinkenergy.com | We should direct customers to reach out to them for any project-specific questions. |
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