Page Comparison

Versions Compared

Key

This line was added.
This line was removed.
Formatting was changed.

...

Step 5: Determine next steps

Update priority of ticket
If the ticket is E1 or P1
- Re-assign Support ticket to Mariya
- Create an investigation ticket and assign to Mariya to act on right away
- Head of Support
If the ticket is P2
- If there are not exact steps to reproduce
  Create an investigation ticket and assign , assign support ticket to Technical Support team
If the ticket is P3 or P4
- Communicate workaround to customer and close support ticket

...