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All reports of an E1 bug will trigger a message that will be sent to the softwaresupport slack channel.
When on duty, immediately respond to the customer and let them know we are looking into it. If there are multiple support agents active, please coordinate on the support channel with who will handle the ticket.
Create a bug ticket linked to the SS ticket. This must be done within 15 minutes of receiving the ticket. Here are instructions on how to create a bug ticket.
Slack Mariya, Kira Sam and David with a link to the bug ticket.
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All reports of an E2 bug will trigger a message that will be sent to the softwaresupport slack channel.
When on duty, immediately respond to the customer and let them know we are looking into it. If there are multiple support agents active, please coordinate on the support channel with who will handle the ticket.
Create a bug ticket linked to the SS ticket. This must be done within 15 minutes of receiving the ticket. Here are instructions on how to create a bug ticket.
Slack Mariya, Kira Sam and David with a link to the bug ticket.
...