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Samantha Lieberman

Samantha Lieberman

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  • Requirements
    • Is the product an integrated finance product (Sunlight, Lifestyle, HDMC, PACE)?  All of those changes need to come through the financier. If they are LoanPal, they can quote integrated LoanPal and non-integrated LoanPal.  To determine which they are requesting, ask if run credit for LoanPal in Sighten.? https://docs.google.com/spreadsheets/d/1Pq-mdKXbE7lSuZoz_IAXN6FDx4vW0gQyLp0fvqOKR3E/edit#gid=0
    • Is this an update or a new product? We can update dealer fees, but updating APR, contract-term or adding a promotional period might require a new product.  
  • If the requirements have not been met:
    • If they are requesting a Sunlight, product update refer them to Sunlight using this process.Sunlight's solver cannot include dealer fees.
    • If they are requesting updates to HDMC, Lifestyle, or PACE Funding please refer them to their support so they can discuss their pricing. Contact information can be found here.
    • If the requester wants to update their Renew product, the configuration team can determine if it is possible through the API. If a customer wants to update their fees on LoanPal, this can be done on both integrated and non-integrated products.
    • If they do not have a rate sheet ask them to provide one, if they cannot provide it send them this article so we can get the information we need in order to model the product.
    • If they are asking for an edit, when it really should be a new product, please revert to collecting the information outlined above.
  • After verifying the requirements have been fulfilled, please create a CS ticket and assign to yourself. Instructions on how to create the ticket here and instructions on the assignee here.  Always ask if they want dealer fees included, if not previously specified.
  • Place SS ticket in the Workflow status in "Needs Configuration".
  • Complete the dealer fee changes in the CS ticket. Assign to Bogdan, Marko or Vlad depending on their workload.  Instruction on how to update dealer fees are here. Workload distribution can be seen here.
  • Once the ticket is UAT (you can see ticket status under linked issues) communicate to the customer their request has been fulfilled and close the ticket.

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