Sighten calculates loan amount from the install cost inserted by the user and the dealer fees set on the product.
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Below is a sample response sent to a customer who had all of those concerns. Feel free to modify it based on your customer’s specific concerns/job.
Hi Dave(customer name)!
You have several statements/questions in your reply so I’ll try to answer them all - and yes, these fees are quite confusing; but it’s how the lending industry works. In fact, all lenders in the Sighten platform (and elsewhere) work this way.
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Install cost (B3) | $ 104,927.00 (replace these numbers in your reply to those specific to the customer’s job) |
Installer paid rebate (B4) | $ 8,000.00 |
Dealer Fee (B5) | 18.65% |
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