Versions Compared

Version Old Version 1 New Version 2
Changes made by

Rob

Rob

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

  1. In the General tab, change Request Type to Non-Platform

    Image Added

  2. Change Assignee to yourself of appropriate party

  3. Change the Reporter to Anonymous

  4. In the Customer Info tab, change Organization type to Non-Platform

    Image Added

  5. Click the View workflow dropdown list and select Transition to CLOSED

    Image Added

  6. Within the Closed window, click the Resolution dropdown list and select Won’t Do

  7. Click the Resolution type dropdown list and select Non-platform ticket

  8. Click the Configuration dropdown list and select the appropriate option.

  9. When all necessary information in the Closed window has been filled out completed, click the Closed button at the bottom right corner of the window to close the ticket.