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Configure the product in the account according to the instructions
When complete (but not pushed live) - the config team will place their ticket on hold - and the SS ticket will be moved to “waiting on support”
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Support will send an internal comment to David Ellis asking if approved to push live
Support will slack David for an update within 24 hours if we don’t hear back from him
Note: If a separate “approval” ticket comes in to Jira (i.e. David doesn’t reply within the ticket - rather sends a new email that opens a new Jira ticket), link the approval ticket to the onboarding ticket and close the approval ticket as a duplicate
Once approval is received to push the products live in the account, change the CS ticket status back to “to do” and ask Config to push the products live
6. Support will close the SS ticket
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