Page Comparison

Introduction

We have migrated our idea tracking from Aha! to Jira. Below is the new process for filing Ideas. We are kicking this process off without a public way for partners to file ideas. We are tracking adding the ability for partners to file ideas through the EverBright application (this will be a future enhancement).

Reporting Ideas

1. Go to project: Ideas

2. Search using several key words to ensure idea does not exist already

   1. If it does exist, add a comment with details from the requester: additional context, reporter, organization. Link the support ticket to the idea.

   2. If it does not exist, click “Create” and follow below steps.

3. Complete details within the ticket

   1. Description

      1. 1 sentence to 2 paragraphs explanation of the idea. If you cannot provide this, please follow up with the customer in a support ticket. But honestly, please include as much information as possible here.

      2. Requesting Customer(s) by individual and organization

      3. Partner Priority: Please add what you think is the priority where 1 is "system cannot be used without it by a majority of installers" and 5 is "I think we can live without this for a while but we should consider in the future"

   2. Component

      1. Select at least one component (reach out to Tim Marchese if it doesn’t fit or you have questions)

4. Link support ticket to the idea