OVERVIEW
MiaRec is a call recording solution used to seamlessly record all incoming and outgoing telephone calls. It is utilized to obtain a recording of the “Welcome Call” for the purpose of uploading it into the homeowner’s project. Consequently, it is verification that the homeowner has met the requirements of EverBright’s “Welcome Call” and completed the call without any external influence or guidance.
LOGGING INTO MiaRec
To access the MiaRec web portal, go to the following URL: http://lcdsa5521/login
...
Enter your login credentials and click SIGN IN
DASHBOARD
This tab is located on the menu bar at the top of the web page and provides a real-time picture of the entire contact center performance.
...
Last 30 days - Provides a display of the call history for the last 30 days. You also have the ability to view the number of calls per day by hovering your cursor over any point on the bar chart.
Real-Time Active calls - Displays all calls in-progress.
RECORDINGS
This tab which is located to the right of the Dashboard Tab allows the access and management of recorded calls as well as calls in progress.
...
Click the required recording to display the audio
Click the play arrow to play inline audio to determine whether the call quality was not compromised
Click “Save audio file” to download
Name the file according to convention: H/O First Name_Last Name>Date of Call (MM-DD-YYYY)>initials of representative performing the call
Upload the file to the “Welcome Call” section on the homeowner’s project: www.engine.goeverbright.com Operations > Milestone One (Project Qualification) > Welcome Call Task
In a similar fashion, call recording field information can be exported to an Excel (*.csv) file for further data manipulation. You would need to be in the Recordings Tab to perform this task.
Select the call recordings that you wish to export by checking the box to the left of the listed entry.
Click the Export button
A dialog box will display a link to download the file to your local desktop
Click the link and either open or save the file
ADMINISTRATION
Provides access to administrative settings and configurations.
...