The following user guide will explain how to locate Installer Payments within the Sighten platform. If an installer has a question regarding their payment amount, the Installer Payments page will be useful as it will provide a breakdown of payments per milestone. Only certain users within a given organization will have access to view this information. If an installer calls in and inquires about their payment information it is important for the support agent to go into the contractor or sales rep’s org settings to see if they have access to the operations phase. If not, re-direct the installer or sales rep to an org admin within their organization. See the figure below.
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Once you have validated that the contractor or sales rep has access to the operations phase, you can then proceed with the following steps to provide them with installer payment information and how to locate the installer payments for a given job.
1. Select the appropriate project from the Sighten Pipeline.
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The Payment Status is shown on the far right collumbcolumn. This collumb column will provide a date when a payment has been made.
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