Page Comparison

1. Click on the ticket to open it

   1. Make sure your name is entered as assignee

2. Review the customer information tab in the middle pane of your ticket

   1. Make sure “organizations’ is filled with the name of the requesting organization

   2. If not, add the correct organization name

3. Then navigate to the “General” tab and review the ticket description to see what’s needed.

   1. Job name and address included

   2. The installer will often include special instructions

   3. In the case below, this site is a new build and they’ve indicated that they’ve included some attachments

   4. 

4. Log in to the organization (make sure you’re in the engine environment!) as EverBright Admin

5. Navigate to the job, and complete the requested work

   1. Search pipeline with homeowner name or address or By by clicking “go to job” from within the ticket

   2. Then click the shopping cart icon to the right side of the page – this will pull up information you’ll need to complete the job including the requestor’s preferences, settings and any special instructions.

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6.) Navigate back to Jira and update the ticketAdd ticket. Add an “internal comment” with any one of the following

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