A homeowner may call in to report a system outage or low productivity from their solar system.
Agent: “Hello, thank you for calling EverBright, how may I assist you today?”
Homeowner reports that their is a problem with their system productivity or panels
Agent: “Certainly, I can assist you with your issue. Can you please provide your full name, address where the system is installed and a brief description of your issue?”
Homeowner provides all necessary information so agent can locate the project and navigate to the contact phase where they can obtain the financial product the customer has.
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Agent: “Thank you for providing this information. Based on the record we have, you have selected our “ Type of Product” financial product, correct?”
If the product is the EverBright EverOwn:
“Sorry about your system issues, you can check your contract package for details about your manufacturer and installer warranties.
You can monitor your system via your inverter manufacturer’s website.
Enphase – Micro-inverters https://enphase.com/
SolarEdge – Central inverters https://www.solaredge.com/”
If the product is the EverBright EverFixed/EverFlex/EverEasy
“I will go ahead and forward your information to our maintenance department and someone will contact you as soon as possible.
If you prefer, you can call our support line directly through 877-425-5201, select option (2), or leave a voicemail to connect with our maintenance department, and schedule an exploratory visit. You can also send an email to homeownersupport@goeverbright.com to open a ticket, or fill out our service form at https://www.omnidian.com/contact/ and our maintenance department will contact you as soon as possible.
Thank you for calling EverBright, have a great day!”
The Support agent will create a ticket in the Homeowner Project and send a correspondence to support@omnidian.com with the following information:
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4. Enter the email address support@omnidian.com as the new reporter and reply to customer with the following:
Hello,
We have been contacted by homeowner [Homeowner’s Name] reporting issues with their system.
Please see details below:
Homeowner’s full name
Address Solar System is installed
Contact Email
Contact Phone
Brief description of issue
Can you please reach out to the homeowner to address this issue and keep us informed as to when it is completed.?
Best Regards,
[Agent’s Name] @ EverBright Homeowner Support