After system installation, homeowners receive an invitation to register for the myeverbright portal. Here, they can see a copy of their agreement, review FAQ, system, billing and payment information. EverBright will continue to build the portal to include more features in the future and make the homeowner support experience even better.
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Log into http://myeverbright.com using your own personal login
Click the settings icon on the upper right, then click Admin
View the first tab - Users - and search for the homeowner
Check the status of their registration
Sort the list of users (clicking the “name” header will sort the list alphabetically by last name) to find the homeowner
If it’s been claimed (accepted), suggest that the simply reset their password on the login screen
If it hasn’t yet been claimed, resend it to them by clicking the resend button
If the homeowner says they haven’t received the email here’s what to do:
Verify the email address they’re using - is the spelling correct?
If correct, follow the process here to check send status of the email in SendGrid
Note that SendGrid only keeps data for about 2-weeks - so you will only be able to check the status of a recently sent email (you can resend it to them before checking SendGrid).
If email bounced, fix it, and then resend their invitation again
If SendGrid indicates the email was sent successfully, the issue is likely on their side - have them check their spam folder
If email address is not correct, or they no longer have access to that email address:
Submit a ticket to have the email address changed - follow the process here.
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