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Solution: Run a payments report and select only the date that matches the SAP payment date. All the jobs and details included in that payment will be included in the report and the total should match.
If an installer reaches out to support and states that their milestone has been approved, but they haven’t been paid…
Typically, milestone payments will process within 48hrs or 2 business days of the approval date. If it has been more than 2 business days since their milestone approval and their payment status is still in processing, support should contact Andrew Schwartz with ticket details for further investigation.