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Customers may write to support to update their payment information on their Sighten account.  When this happens we should never take their payment information, but rather provide them with a link where they can update their payment information on their own. Please assign all payment update requests to Jonalie Villeta (Unlicensed), as she can thoroughly check and best handle these requests.to Jessie or Sarah.  

For reference, steps to acquire the link and an email template are detailed below:

...

Email Template

Hi [Customer Name],

Thank you for writing Sighten EverBright Support!  You can update your payment information for your account using this link - [Invoice Sign-In Link]. The email(s) associated with your billing information and that can access the link are [customer email or emails associated with the Invoice account].

Please feel free to reach out if you have any additional questions on how to update your billing information!

Cheers,

[Support EverBright Team Member]