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Tickets are investigated carefully so they can be handled in the best and most efficient way possible. And so our reports, dashboards and metrics are pulling accurate data.

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Important note about sending messages to customers: 

  1. Comments will be shared with anyone listed in "Reporter" or "Request Participants" fields
  2. Any edits you make to your message after hitting 'send' won't be sent to the customer.  So be sure to proofread first.

A ticket can be closed when:

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