Page Comparison

Background:

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• Verify the state in the address section of the form. Current states serviced by EB are located in this spreadsheet in green EverOwn Tracking - Live States.xlsx

• If the state is serviced by EverBright:

  • Reply to the customer:

  • “Hello (Customer name),

    Thank you for your interest in EverBright. We received your request and will be in contact soon.

    Thanks,”

  • E-mail the homeowner’s contact information to Mercedes Davis (Unlicensed) the account manager in their area and request that she they locate an installer in proximity to the homeowner

  • Once you receive a reply from Mercedes update the homeowner:

  • “Hello [Customer name],

    Thank you for your interest in EverBright. We’ve located [Installer name] who is available to assist you in your area. Please contact them at [installer contact information]. Thank you and we look forward to serving you.”

• If the state is not serviced by EverBright:

  • Reply to the customer with the following message:

  • “Hello [Customer name],

    Thank you for your interest in EverBright. I see that you listed your address in [City and State]. At this time, we do not service the state of [State]. We are excited to hear of your interest in EverBright and we hope to be able to serve you soon.

    Thanks,”

  • Request participants - homeowner’s email address

  • Request type - general inquiry

  • Resolution type - other

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