NOTE: this process if for processing tickets that come in a typform for product updates for specific installers. This is not the process to follow if a global pricing change happened and an installer needs help to revert pricing for a specific job. That process can be found here: How to handle contract signs/re-signs due to pricing update
Important: Support can only process tickets originating from David Ellis' Onboarding team or from James Lee via email support ticket; i.e. if a request comes from an account manager, please have them loop in onboarding@goeverbright.com and submit the ticket according to process.
1. Product update form (ticket) will be sent directly to Support
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Update the ticket’s Organization field to the Installer name, from the form.
Add the organization’s account manager, David Ellis, DL-EverBright-Pricing_Analytics@nexteraenergyPricingAnalytics@nexteraenergy.com , and DL-Everbright-Compliance@nexteraenergy.com - as request participants.
Set Reporter toonboarding@goeverbright.com
Set Request Type to Company-specific Data Change
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