These are “Junk email” type tickets advertising products, events, etc. Consider a non-platform ticket, which gets closed right away without action, to be anything from a non-customer, non-employee, or not having anything to do with our platform or products. If you’re unsure, please feel free to tag your supervisor or a peer for help.
| Panel | ||||||
|---|---|---|---|---|---|---|
| ||||||
For Training Only: Start this SOP from the Support Training/Testing Environment Jira queue. |
In the Details tab, on the right side of the ticket in Jira, change Request Type to Non-Platform
Change Assignee to yourself
Change the Reporter to Anonymous
In the Customer Info tab, which is in the middle of the ticket, change Organization type to Non-Platform
In the Customer Info tab, change Request Participants to None
...
Click the View workflow dropdown list and select Transition to CLOSED
Within the Closed window, click the Resolution dropdown list and select Won’t Do
Click the Resolution type dropdown list and select Non-platform ticket
Click the Platform Area dropdown list and select other.
When all necessary information in the Closed window has been filled out completed, click the Closed button at the bottom right corner of the window to close the ticket.
