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In the event where mail is returned to EverBright as undeliverable by the postal service, a ticket is created in the EverBright Homeowner Support queue and assigned to an agent. Once assigned, the agent follows the steps below.
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First, search Jira to see if the homeowner updated the address in a previous returned mail ticket. If so, the new ticket can be closed as a duplicate. |
Note: If the returned mail notification is e-mailed to Support by Account Servicing, the agent creates a linked ticket to communicate with the homeowner.
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