OVERVIEW
MiaRec is a call recording solution used to seamlessly record all incoming and outgoing telephone calls. It is utilized to obtain a recording of the “Welcome Call” for the purpose of uploading it into the homeowner’s project. Consequently, it is verification that the homeowner has met the requirements of EverBright’s “Welcome Call” and completed the call without any external influence or guidance.
LOGGING INTO MiaRec
To access the MiaRec web portal, go to the following URL: http://lcdsa5521/login
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Enter your login credentials and click SIGN IN
Username: fplnt\SLID
PW: Your current NextEra Network Password
DASHBOARD
This tab is located on the menu bar at the top of the web page and provides a real-time picture of the entire contact center performance.
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Last 30 days - Provides a display of the call history for the last 30 days. You also have the ability to view the number of calls per day by hovering your cursor over any point on the bar chart.
Real-Time Active calls - Displays all calls in-progress.
RECORDINGS
This tab which is located to the right of the Dashboard Tab allows the access and management of recorded calls as well as calls in progress.
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Select the call recordings that you wish to export by checking the box to the left of the listed entry.
Click the Export button
A dialog box will display a link to download the file to your local desktop
Click the link and either open or save the file
MiaRec DOWNTIME
In the event that MiaRec is experiencing downtime. Please proceed with the below steps:
Put a note on the sales/account manager slack channel that MiaRec is down and uploads of welcome calls will be delayed.
Either notate each job , or send a note to the installer after the calls are completed, to let them know . Inform the installer that the call was completed, but the recording upload of the recording will be delayed.
ADMINISTRATION
Provides access to administrative settings and configurations.
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