Note: These tickets are for installers NEW to both the platform and to EB products.
Important: Support can only process tickets originating from David Ellis' Onboarding team; i.e. if a request comes from an account manager, please have them loop in onboarding@goeverbright.com and submit the ticket according to process.
1. Onboarding form (ticket) will be sent directly to Support
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Add training@goeverbright.com, and Marko Spasic as request participants
These EverBright employees will use this as a trigger for subsequent processes
Reply to customer:
Hello,
Configuration is complete, and the account is ready to launch. Please coordinate with [account manager] to schedule Onboarding training and . [Account manager] please confirm all required documents have been submitted.
Regards,
Close the ticket (no need to wait 24 hours)
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