Page Comparison

Agent Level

Training Topic

Trainer

Resources/SOPs

Completion Exhibit

Homeowner - L1

Welcome Calls

HervéJessie

Cancellations

HervéJessie

Homeowner - L2

EBH-Tickets

Jessie

Homeowner - L3

HO-Chat

Sarah

HO-Phone

HervéJessie

Installer - L1

Design Desk

Rick/DD QA

• Design Desk Service

• How to process a Design Desk ticket

• /wiki/spaces/SS/pages/2508324956

• Design Desk SLAs

Training Tickets

Installer - L2

Non-Platform Tickets

Rick

Processing Non-Platform Tickets

Training Tickets

Account Update Tickets

Rick

/wiki/spaces/SS/pages/2647359502

Training Tickets

Installer - L3

Installer-Chat

Sarah

Installer - L4

Installer-Phone

Rob

Installer - L5

Investigating Bugs, Tools, Tips, and DAL

Rick / John K

Installer - L6

Resolution Specialist

Hervé / Aileen

LMS Comms courses