Objective
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First Week (Monday, Wednesday, and Friday).
Second Week (Monday, Wednesday, and Friday).
Third Week (Monday).
If no response from the homeowner on any of the outreach via “Phone, Email, or Chat”, then proceed to the following week and document your attempts as an internal comment.
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After the 5/5 attempt, in the existing Jira ticket, reply to the customer:
Hello [Homeowner Name],
I just wanted to follow up and let you know that we have closed the ticket as we have not been able to get a response.
Please feel free to reach out to us should you have any questions or concerns.
Regards,
[Agent Name]
Close ticket.