Objective
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First Week (Monday, Wednesday, and Friday) -3 Attempts
Second Week (Monday and Wednesday) -2 Attempts
Third Week (Monday) - 1 Attempt
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You can check existing inbound Jira tickets to locate alternative contact method if provided. |
If no response from the homeowner on any of the outreach via “Phone, Email, or Chat”, then proceed to the following week and document your attempts as an internal comment.
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After the 6/6 attempt, in the existing Jira ticket, reply to the customer:
Hello [Homeowner Name],
I just wanted to follow up and let you know that we have closed the ticket as we have not been able to get a response.
Please feel free to reach out to us should you have any questions or concerns.
Regards,
[Agent Name]
Close ticket.