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  • Project → EverBright Homeowner Support

  • Type → Welcome Call

  • Ticket Naming Convention (Summary): Inbound/Outbound Welcome Call - Org Name - Homeowner Name + Co-applicant name (If needed).

  • Description: Job Address

  • Assignee → yourself

  • Reporter → you can leave as yourself for now

  • Description → The welcome call for [homeowner name] with [installer company name] has been completed on [current date].

  • Labels Label EB, Welcome Call

  • Support Channel → Email, Phone

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