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If homeowner calls in from Sol Nova or Small Town Solar regarding the “Communication to Homeowner about Installer Covering Payments”, refer to the Excel sheet PTO Delays SmallTown SolNova.csv or [Green Light Solar Insert Here] and make sure that they are indeed on the list. Complete all necessary fields on the Excel sheet and refer to the FAQ’s above to answer any of their questions. Notate all relevant information as an internal comment and close ticket.
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