Background:
On March 3rd, email communications were sent out to 19 Renewable Resources M3 customers to inform them that their In some situations where the homeowner’s payments are due before the system is operational, EB has implemented a pause payment plan. In these cases, the customer’s payments will be paused until their system is operational:
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As you may recall, EverBright is the financing company for the solar system being installed at your home. We have been following the progress of your system installation by Renewable Resources [org] and are aware of significant delays in getting your system operational.
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We share in your disappointment with how long it is taking to complete the installation of your solar system. One of our trusted installation partners will be reaching out to provide assistance with the installation process as we are fully committed to getting your system operational. If you have any questions, please contact us at 877-425-5201, option 3 or support@myeverbright.com.
Stay sunny,
EverBright
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Organization
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Renewable Resources
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March 3, 2023
FAQ’s
Have their ACH payments been stopped?
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Account Servicing has stopped all collections and late fees on these accounts as of [date notification sent from table above]
Why did they have a payment deducted?
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Internal Comment: Homeowner’s Phone number and Email address (inbound calls only)
Inbound Calls
If homeowner calls in from Renewable Resources the “Communication to Homeowner about Installer Covering Payments”, refer to the Excel sheet Renewable Resources Homeowner Paused Payments 2-24-23.xlsx and make sure that they are indeed on the list. Complete all necessary fields on the Excel sheet and refer to the FAQ’s above to answer any of their questions. Notate all relevant information as an internal comment and close ticket.
Email Response
Thank you for contacting us regarding your concerns. We are pausing your monthly payments until your system is operational. This is effective as of [date of notification from above]. We have already coordinated with our accounting team on this so that you will not be drafted any further.
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