NOTE: this process if for processing tickets that come in a typform for product updates for specific installers. This is not the process to follow if a global pricing change happened and an installer needs help to revert pricing for a specific job. That process can be found here: How to handle contract signs/re-signs due to pricing update
Important: Support can only process tickets originating from David Ellis' Onboarding team or from James Lee via email support ticket; i.e. if a request comes from an account manager, please have them loop in onboarding@goeverbright.com and submit the ticket according to process.
1. Product update form (ticket) will be sent directly to Support
...
Configure the product in the account according to the instructions
A note will be automatically sent to those copied on the ticket when complete
5. Support will close the EB Product Update ticket
Reply to the customer and inform them that the request has been completed
No need to wait 24 hours - close as soon as config is complete
...