Page Comparison

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• Tag Laura Miller (Unlicensed) in an internal comment in the ticket and request she send a copy of the UCC filing to Account Servicing

  • If Laura does not respond within 2 days, email her directly and provide a link to the ticket

• Once the UCC filing has been sent to Account Servicing, proceed below

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• Request Type - Account Management

• Request Participant - Homeowner’s email

Reply to the customer:

Hello,

We have received your request. Please complete the attached Consent to Disclose form. This will allow your title company to communicate directly with Account Servicing. Email the following to Account Servicing at propertytransactions@accountservicing.com:

1. Escrow Officer’s Name and Contact Information

2. Close of Escrow Date

3. Completed Consent to Disclose form

Note that there is a transaction fee of $350 for termination and filing costs associated with the UCC fixture filing. See attached for payment options.

The account must be current before moving forward. Please make sure to check your inbox and/or junk folder for an email from Account Servicing, as additional information may be requested by our team. If you have any questions, call Account Servicing at (877) 425-5201 Option 1.

Please reply and confirm receipt of these instructions and the attached documents.

Regards,

[Agent’s Name]

• Attach the following PDF files to the email before sending:

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• Reply to the requestor

  • Request Type - Account Management

Thank you for your request. If a customer record exists for the request, we will provide them with the required documentation to complete the transaction. In order to streamline communication, we will close this ticket as resolved and communicate directly with the customer.

• Close the ticket as resolved

• Create a linked ticket, reply to the homeowner and attach the required documents.

  • Request Type - Account Management

  • Request Participant - Homeowner’s email

Hello,

Please be advised that [name of escrow/title company/installer] has indicated that you are in the process of refinancing your home and need a release of the UCC lien.

Please complete the attached Consent to Disclose form. This will allow your title company to communicate directly with Account Servicing. Email the following to Account Servicing at propertytransactions@accountservicing.com:

1. Escrow Officer’s Name and Contact Information

2. Close of Escrow Date

3. Completed Consent to Disclose form

Note that there is a transaction fee of $350 for termination and filing costs associated with the UCC fixture filing. See attached for payment options.

The account must be current before moving forward. Please make sure to check your inbox and/or junk folder for an email from Account Servicing, as additional information may be requested by our team. If you have any questions, call Account Servicing at (877) 425-5201 Option 1.

Please reply and confirm receipt of these instructions and the attached documents.

Regards,

[Agent’s Name]

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In the event that Account Servicing or the homeowner inquires about waiving UCC Fees.

Hello,

We are not able to waive the $350 fee associated with the removal of the UCC lien. This is due to the fact that the county and processor charge a fee for administering UCC liens.

Please let me know if you have any questions.

Thank you,

[Agent Name]