Background:
Orgs that have been slow to get customers to PTO will now be responsible for making the customer’s payments until their system is operational. Below is a copy of the email that homeowners receive:
Dear Customer,
As you may recall, EverBright is the financing company for the solar system being installed on your home. We have been following the progress of your system installation by your installer and are aware of delays in getting your system operational.
Per your EverBright agreement, billing for your system is scheduled to begin 60 days after installation. Unfortunately, due to the delays, your monthly payments have now become due before your system is operational. We understand that this is frustrating, and this is not the experience we want for our customers. To improve your experience, we have coordinated with your installer to have them cover your monthly payments until your system is operational. This installer payment will automatically be applied to your account, and no payments from you will be due until after your system is operational.
We understand that there are some circumstances that are out of the control of your installer, and we both share in the disappointment with how long it is taking to complete the installation of your solar system. EverBright and your installer are fully committed to getting your system operational as soon as possible. If you have any questions, please contact us at 877-425-5201, option 3 or support@myeverbright.com.
Stay sunny,
EverBright
Support may receive calls/emails from these customers regarding the letters.
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Any payments made were applied to your account per the terms of your contract.
When was the email notification sent out?
Check the spreadsheet and check under “Date of Letter”.
EBH Ticket Handling
Homeowner Ticket
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