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| Info |
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DO NOT add the AM to this field when they are added as a ‘watcher’ in a ticket. Individual SOP’s will define when an account manager should be added as a ‘watcher’ versus tagged in an internal comment and added to the ‘Account Manager’ field (along with the Regional Manager). |
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These statuses are to be used temporarily and toggled on an off as responses are received. Each time the AM or Regional Manager has given a sufficient response, change the status back to ‘Waiting for Support’ or ‘Waiting for Customer’. |
Request for AM response (per SOP):
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