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If you are in an available state and refresh your browser window, MAX will switch to an unavailable state |
IMPORTANT: If an agent is on a call/chat (working status) and their break or lunch is coming up immediately after, the agent can schedule their status to convert to lunch/break immediately after the completion of the call/chat.
While on the call/chat, click the status button and select lunch or break:
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This will update the agent’s status to show the upcoming lunch/break:
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As soon as the interaction is complete, the agent’s status will default to the selected break:
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| Info |
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The timer immediately starts when the new status diplays |
The MAX interface:
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The MAX workstation will stay open until you close it, even if you close your browser window |
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