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Our credit and title are both fully integrated with the 3rd party provider (FNI) who processes these credit checks.  These will both run automatically when the credit is run and is typically almost instantaneous. The two areas where support may be called is in the event of a “no match” or “error”. 

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  • For example, to see if it’s an integration or webhook issue, DataDog is the most useful tool: Datadog

  • Or if you see an error code, you can search Sentry (Rick add new SOP link)

  • If that doesn’t work, and you don’t see any other reason for the error, reach out to you co-workers or enter a slack (with all relevant information) on the #SoftwareSupport channel

  • Samantha Lieberman is a SME on the Qualification phase and may also be able to help

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If a customer calls in an inquires why their application was denied, reply:

Thank you for your recent credit application. Your request for Solar Financing with Everbright, LLC was carefully considered. The credit criteria include a combination of credit score and additional requirements including mortgage, debt delinquency, bankruptcy, income (DTI) and other factors. The customer should have received an adverse action email from EverBright LLC. We would be happy to reconsider this credit application, if a co-applicant is added to the contract.
For any additional questions, please contact the EverBright Credit and Title Support team at 1-833-830-0475, option 2.

Thank you,