Background:
On June 13, homeowners Homeowners will see an additional layer of security in DocuSign to verify their identity when signing our EverBright agreements.
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If the HO fails the DocuSign authentication, they will receive a second email from DocuSign and be allowed to sign the agreement as normal, but will be required to upload a copy of their driver’s license at the end of the contract.
If the HO receives the following error: We were unable to find your name in the public information database. The homeowner didn't enter enough data for LexisNexis to generate questions or there isn't enough data about this homeowner for them to generate the questions. Encourage the homeowner to enter either their DOB or SSN (or both) to increase the chances that their information will be located. EverBright does not store this information.
FAQs:
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