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A customer contacts EverBright support to file a complaint about contracts, services, billing, experience, etc. Agents should take note of any terms used by the customer which might indicate the need for additional investigation by the Resolution Specialist Nehemiah @ EverBright or Eric Suarez. Below is a list of terms that can indicate such needs.
DO NOT E-mail internal teams (i.e., Compliance, Finance, etc.) without prior approval.
How to identify an escalated issue:
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