Agents should use the ‘Waiting for Deal Processing’ status for all DP requests. DP will not be utilizing Slack to process Support requests. Any currently open tickets should be updated following this SOP.
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Effective 11/27/2023 to 11/30/2023, if you have a ticket that is pending in the ‘Waiting for DP’ status, you must create an EBH ticket. Be sure to link your EBH ticket to the ‘Waiting for DP’ ticket. |
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Credit and title requests should still be submitted via Slack, (i.e. title stips, credit approval related inquiries, etc.) |
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