Page Comparison

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A contract holder, homeowner, or an authorized caller on behalf of the contract holder may contact support through a phone call, chat, or email requesting to update username on Account Servicing Portal.

Process Overview

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Step	Action
1	Confirm with caller if they have previously registered for their online portal access on Account Servicing Portal? If yes, proceed to Step 2 If no, refer to SOP for Account Registration [Account Servicing Portal] then proceed to Step 2
2	Advise caller to: Log into their Account Servicing Portal From MyEverBright Portal: https://myeverbright.com/login and click on the “Payment Dashboard” link from the dashboard in the portal to access the Account Servicing website From web browser: https://billing.accountservicing.com Click on My Profile icon in the navigation bar on the left of the page Select Change My Username button Click Save
3	Was the caller’s concern(s) resolved? If yes, enter disposition notations with billing disposition notations and Stop If no, follow the appropriate SOP based on their additional concern(s) Related SOP: Transferring calls to Account Servicing for related Account Servicing Inquiries