Page Comparison

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https://billing.accountservicing.com/ website/portal.

Process Overview

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Step	Action
1	Confirm with customer if they have previously registered for online portal access on Account Servicing website? If yes, proceed to Step 2 If no, refer to SOP for Account Registration [Account Servicing Portal] then proceed to Step 2
2	Advise customer to: Log into their Account Servicing Portal From MyEverBright Portal: https://myeverbright.com/login and click on the “Payment Dashboard” link from the dashboard in the portal to access the Account Servicing website From web browser: https://billing.accountservicing.com Click on My Profile icon in the navigation bar on the left of the page Select Change My Password button Enter your password in New Password and Confirm New Password fields Passwords must: be at least 8 characters long contain at least 2 letters contain at least 2 numbers not be previous passwords Click Save
3	Was the customer’s concern(s) resolved? If yes, enter disposition notations with billing disposition notations and Stop If no, follow the appropriate SOP based on their additional concern(s) Related SOP: Account Servicing Inquiries

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