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Background:

A contract holder, homeowner, or an authorized caller on behalf of the contract holder may contact support through a phone call, chat, or email requesting to update username on Account Servicing Portal.

Process Overview:

Step

Action

1

Advise caller to:

  1. Log into their Account Servicing Portal

  2. Click on My Profile icon in the navigation bar on the left of the page

  3. Select Change My Username button

  4. Click Save

...