Page Comparison

1

Does caller have their Contract ID and invoice number located on their first invoice available?

• If yes, proceed to Step 2

• If no, use the following table to determine if caller should be transferred to Account Servicing based on M3 status

IF:

THEN:

M3 has been approved

Follow SOP for Transferring calls to Account Servicing to obtain Contract ID and invoice number

M3 has NOT been approved

1. Advise caller:

“To register for access to your Account Servicing Portal, you would need the information found on your first invoice. At this time, based on the status of your account, your first invoice has not been billed. You should expect to receive your first invoice after the in-service date has been approved.”

(Related SOP: Payment Information)

2. Enter disposition notations with billing disposition notations and Stop

2

Refer caller to https://billing.accountservicing.com website:

• From MyEverBright Portal: https://myeverbright.com/login and click on the “Payment Dashboard” link from the dashboard in the portal to access the Account Servicing website

• From web browser: https://billing.accountservicing.com

and follow the below steps:

1. WELCOME PAGE

• Enter your Agreement Number

• Enter Invoice Number

• Enter the 5-digit Zip Code

• Click Register

2. TERMS AND CONDITIONS

• Check the box next to Terms and Conditions and click Continue

3. REGISTRATION INFORMATION

• Provide the following information to setup your account.

  • First and Last Name

  • Email Address

  • Confirm Email Address

  • Click Register

  • Click Done on next page

4. REGISTRATION EMAIL

• Following your account registration, you will receive an email from Account Services with your Username and Temporary Password.

  • Click the URL hyperlink in the email to access your account

  • Enter your Username and Temporary Password in the Welcome Page

5. CHANGE YOUR PASSWORD

   • Click Change My Password

   • Enter your password in New Password and Confirm New Password fields

   • Passwords must...

     • Be at least 8 characters long

     • Contain at least 2 letters

     • Contain at least 2 numbers

     • Not be previous passwords

       

        

   • Select your three security questions from the Security Question drop downs and provide your answer.

   • Verify your email address

   • Click Save

3

Was the caller successful in registering for their online portal access on Account Servicing Portal?

• If yes, proceed to Step 4

• If no, refer to SOP for Transferring calls to Account Servicing for transferring caller to Account Servicing for further assistance

4

Was the caller’s concern(s) resolved?

• If yes, enter disposition notations with billing disposition notations and Stop

• If no, follow the appropriate SOP based on their additional concern(s)

  • Related SOP: Transferring calls to Account Servicing for related Account Servicing Inquiries