Page Comparison

1

Confirm with customer the payment method that will be used:

• Check payment over the phone

• Advise the customer:

  • Acceptable payment format: Checking account

  • If allowed by state consumer laws, phone payments are subject to a $9.00 administration fee.

    • Reference table: List of the states that do not have a phone processing fee

• Proceed to Step 3

• Check payment through portal on Account Servicing website

• Advise the customer:

  • Acceptable payment format: Checking account

  • Free of charge

• Proceed to Step 2

• Check payment through mail

• Advise the customer:

  • Acceptable payment format: Checking account

  • Subjected to $7.50 fee for each check

• Proceed to Step 4

2

Refer customer to https://billing.accountservicing.com website:

• From MyEverBright Portal: https://myeverbright.com/login and click on the “Payment Dashboard” link from the dashboard in the portal to access the Account Servicing website

• From web browser: https://billing.accountservicing.com

and follow the below steps:

MAKE A PAYMENT VIA THE ONLINE PORTAL

To view invoices, click the View/Pay Invoices hyperlink in the navigation bar on the left of the page. A list of all invoices will appear with functionality to search by date, invoice number, and amount.

 Check the box next to the invoice(s) you want to view

• Click View

  

To make a payment, check the box next to the invoice and click the Pay Now button.

 Select Manage Wallet

• Choose Wallet or create new one with eCheck

• Edit the Payment Date from the calendar selector if needed. Date defaults to today’s date

• Edit Payment Amount if needed. Amount defaults to selected invoice amount

• Click Continue

  

CONFIRM PAYMENT

• Check the Accept Terms and Conditions box

• Click Confirm Payment

ONLINE PAYMENT RECEIPT

• Print a copy of the payment receipt

• Click Return to Invoice or the Home in the navigation bar on the left of the page

• Proceed to Step 5

3

• Refer to SOP for Transferring calls to Account Servicing for referring customer to Account Servicing to make payment over the phone and Stop

4

• Provide customer mailing address for check payments:

  • EverBright
    PO Box 843033
    Dallas, TX 75284-3033

• Proceed to Step 6

5

• Was the customer successful in making payment on the portal on Account Servicing website?

  • If yes, proceed to Step 6

  • If no, refer to SOP for Transferring calls to Account Servicing for referring customer to Account Servicing for further assistance and Stop

6

• Was the customer’s concern(s) resolved?

  • If yes, enter disposition notations with billing disposition notations and Stop

  • If no, follow the appropriate SOP based on their additional concern(s)

    • Related SOP: Account Servicing Inquiries