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  • Under Project, select EverBright Application (APP)

  • Under Issue Type, select Bug

  • Under Summary, provide a very brief description of the bug, i.e. “Proposal not sharing to downstream orgs.” OR “Customer getting PRJ-001 error when trying to save a project”

  • Use this article to determine the priority: How do I prioritize a ticket, E1 tickets?

  • Under Sprint, select the On Deck sprint.

  • Set Assignee to Unassigned

  • Under Team set as follows:

    • Ghostbusters:

      • Config Settings

      • Pricing

      • Incentives

      • Quoting

    • TMNT:

      • Deal Processing / Operations

      • Payments

      • Assignment

  • Channel4news:

    • Address

    • Contact

    • Usage

    • Project

  • Toonsquad:

    Proposal

    assign to appropriate team according to this SOP:

Info

When filing bug tickets, please use these domains as guides to who to assign tickets to.

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