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The Digital Access Layer (DAL) is a communications stream used by computers attached to a network. Computers can request/send information needed to link systems together automatically. This is also known as an Application Program Interface (API) request. Support Agents can also make use of this system to retrieve information to help solve issues for our customers. DAL communications can be individually written to access specific information that may not be easily available through any other means. The tool most useful for DAL communications is called Postman.
Postman Overview
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& Installation
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Postman enables you to create and send API requests. Send a request to an endpoint, retrieve data from a data source, or test an API's functionality. You don't need to enter commands in a terminal or write any code. Create a new request and select Send, and the API response appears right inside Postman. Postman is a Windows and Mac program that is available from the IT4U App Shop:
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Workspace setup in Postman
After IT has installed Postman, open it and import using the link (URL) below:
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Postman is now setup proceed to set up your personal Workspace.
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Within My Workspace, we will:
create a Collection
Configure Authorization information on the Collection
create API requests within the Collection
Step 1: Create a Collection
To create a Collection, click the “New” button towards the top-left of the screen
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In the Create New pop-up, click on Collection
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Name the collection as you see fit! It will be used to group individual API requests.
Step 2: Configure Authorization information on the Collection
Select the desired Collection from the left-hand pane. In the Authorization tab of the main part of the screen, set the following information
Type | API Key |
Key | Authorization |
Value | Token [token_value] |
the [token_value] must be replaced with the authorization token/API key unique to a User. Consult this page, /wiki/spaces/CX/pages/2954035234 , to pull an API key for a specific user or organization.
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Postman is now set up to use for some support searches.!
Use Postman to find a Job from a Contract ID Number
When a customer sends in a cancellation form, the only preprinted pre-printed identification is the Contract ID Number (homeowner_contract_id) on the top-right of the page. While it might e be difficult to read the Home Owner’s (HO) nameHomeowner’s signature, the Contract ID can identify the job.
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