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FAQs

Question 1: How do I add someone to the credit qualification who is not on the title?
Response: When initiating the credit application, if you need to add a co-applicant who is not on title,
select the co-applicant checkbox in the credit application and fill out the relevant information.

Question 2: How do I remove someone from the credit application who is on the title if they don’t want
to be on the contract?
Response: The credit application will be automatically filled with the contacts from the title report. The
names are editable, so you can remove an applicant from the title report on the credit application.

Question 3: What if I spell the homeowner’s name incorrectly in the Contact phase?
Response: This is not a problem. When you are ready to add a quote to the Contract (agreement) phase,
the name that was submitted on the credit application is the name that will be automatically pulled into
the contract to be sent via email to the homeowner by clicking “Send E-Sign”. You do not need to
correct the spelling of the name entered in the Contact phase.

Question 4: What is the difference between the Credit & Title Split and what we currently do?
Answer: Previously the title had to be run separately and at times, would slow down the process if the
name on the contract didn’t match the name on the title. Now, the title is automatically run on quote
generation to reduce the potential for mismatch of names on title, credit, and contract, and also reduce
the need to correct these discrepancies with No Cost Change Orders (NCCOs).

Question 5: If a co-applicant is not on the title, what is required for them to co-sign the agreement?
Answer: If a co-applicant is not on title, they need to have a "vested interest in the property." They
should also have good credit, assuming they are being added because of their creditworthiness