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Request Type - Account Management
Reporter - PropertyTransactions@accountservicing.com
Request Participants - Amanda McCreedy - AMcCreedy@accountservicing.com
Reply as follows:
Account Servicing,
We received the below request from [requestor information] who is facilitating the re-finance of one of our homeowners who has not had their account established at Account Servicing yet. Please remove the UCC filing and then track for the re-filing once the closing has happened. We will also need to ensure the homeowner is invoiced for the re-filing.
Please let us know if you require additional information.
Add the homeowner’s information from the original request:
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Request Type - Account Management
Request Participant - Homeowner’s email
Reply to the customer:
Hello,
We have received your request. Please complete the attached Consent to Disclose form. This will allow your title company to communicate directly with Account Servicing. Email the following to Account Servicing at propertytransactions@accountservicing.com:
Escrow Officer’s Name and Contact Information
Close of Escrow Date
Completed Consent to Disclose form
The account must be current before moving forward. Please make sure to check your inbox and/or junk folder for an email from Account Servicing, as additional information may be requested by our team. If you have any questions, call Account Servicing at (877) 425-5201 Option 1.
Please reply and confirm receipt of these instructions and the attached documents.
Regards,
[Agent’s Name]
Attach the following PDF files to the email before sending:
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Reply to the requestor:
Request Type - Account Management
Thank you for your request. If a customer record exists for the request, we will provide them with the required documentation to complete the transaction. In order to streamline communication, we will close this ticket as resolved and communicate directly with the customer.
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DO NOT provide information to anyone other than the homeowner. |
Close the ticket as resolved.
Create a linked ticket, reply to the homeowner and attach the required documents.
Request Type - Account Management
Request Participant - Homeowner’s email
Hello,
Please be advised that [name of escrow/title company/installer] has indicated that you are in the process of refinancing your home and need a release of the UCC lien.
Please complete the attached Consent to Disclose form. This will allow your title company to communicate directly with Account Servicing. Email the following to Account Servicing at propertytransactions@accountservicing.com:
Escrow Officer’s Name and Contact Information
Close of Escrow Date
Completed Consent to Disclose form
The account must be current before moving forward. Please make sure to check your inbox and/or junk folder for an email from Account Servicing, as additional information may be requested by our team. If you have any questions, call Account Servicing at (877) 425-5201 Option 1.
Please reply and confirm receipt of these instructions and the attached documents.
Regards,
[Agent’s Name]
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In the event that Account Servicing or the homeowner makes an inquiry about waiving UCC Fees.
Hello,
We are not able to waive the $350 fee associated with the removal of the UCC lien. This is due to the fact that the county and processor charge a fee for administering UCC liens.
Please let me know if you have any questions.
Thank you,
[Agent Name]