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  • Under Project, select EverBright Application (APP)

  • Under Issue Type, select Bug

  • Under Summary, provide a very brief description of the bug, i.e. “Proposal not sharing to downstream orgs.” OR “Customer getting PRJ-001 error when trying to save a project”

  • Use this article to determine the priority: How do I prioritize a ticket, E1 tickets?

  • Under Sprint, select the On Deck sprint.

  • Set Assignee to Unassignedthe lead PM based on the team in the article below

  • Under Team assign to appropriate team according to this SOP:

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