Filing a bug ticket is an important part of making sure issues get resolved. When filing a bug, the clearer the information the easier it is for the development team to resolve the issue. This is why we must be file bug tickets with all required information and give as many details as possible. Below details how to file a bug ticket.Please loop in John Kilfoil from the start (if he’s available) and ask him to check your ticket for completeness (and whether or not he agrees that it’s a bug ticket). Alert him via Slack and send him an internal note on the ticket.
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Effective May 6th, 2024 Support’s back office team will review all issues prior to submitting bug tickets. Front-line agents should follow: Elevating a Call or Chat to the back-office email team and then the back-office agent will follow this Bug Ticket SOP |
Create New Ticket
From Support, click the create button
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