Background: There are home transfers that were not completed when the transition from GA to Launch occurred. These transfers are at various stages in the process. Depending on the stage, each transfer will need to be handled differently. Transfer statuses are tracked in this Transfers spreadsheet. Process:
If a customer contacts support about an in- flight transfer:
1 | Check the spreadsheet | |
...
to confirm that the customer is |
...
on the list: Transfers | |
2 |
|
...
| ||
3 |
| Your request was submitted more than 45 days ago; therefore, you will need to submit a new request. |
4 |
|
...
| Your request is being processed. I will notate your account and we will reach out to you with an update. |
|
|
...
|
|
...
|
...
|
Below is a summary of the statuses and responsible parties:
...